A little clarity.
From the start.

About this website

This website introduces Ethereal Essence and Sona, our AI receptionist product. Its purpose is to explain potential workflows and help you enquire about a suitable implementation.

Demonstrations and examples

Names, conversations, calendars, and outcomes shown in the sample demo are fictional. The optional browser voice is illustrative and is not a demonstration of Sona’s live speech engine. The website demo does not place a call, reserve a time, send a customer message, or access a business system.

Service scope and pricing

Features depend on the agreed setup, supported integrations, telephony, hosting, and your business rules. Package descriptions are starting points for a written proposal. An enquiry does not establish a service contract, guarantee availability, or confirm a booking. Pricing, included usage, setup charges, support, and service arrangements require a separate written agreement.

Human oversight

Sona is an AI system. Business information, escalation rules, and connected actions need to be configured and reviewed. Sona is not a substitute for clinical, legal, financial, or technical professional judgement. It is not an emergency service. For a medical or other emergency, contact the appropriate local emergency service.

Appropriate enquiries

Please provide accurate business contact details and avoid sending sensitive customer or patient information through this website. Do not use the enquiry form for spam or attempts to disrupt the service.

Questions

Use our contact form for questions about the website or to discuss a Sona implementation. Our privacy notice explains how website enquiry information is handled.